Download the free template

How to create a Customer Journey Map

A Customer Journey Map (CJM) is a graphic representation that tells the story of a customer’s complete experience with a product or service: from the initial contact, through the engagement process and culminating in a long-term relationship.

This free template will help you:

Understand the required components to create an effective CJM
Define the stages you need to analyze according to your business.
Fill in the corresponding template with your business’ customer journey.

Download the free template now

Understand your customer’s behaviour and start creating digital products that your users will love.